At RO LASCELLES LIFE OF OPULENCE, we are committed to providing high-quality products and exceptional customer service. Your satisfaction is important to us, and we offer a 15-day return policy for eligible items.

Return Eligibility:

• Returns are accepted for size exchange only.

• Items must be in their original condition: unworn, unwashed, and undamaged.

• All returns must include original packaging, tags, and the sales receipt or invoice. Failure to include the invoice may result in processing delays.

• Please note that items deemed non-eligible will not receive credit.

Non-Returnable Items:

For hygienic reasons, all underwear (e.g., boxer briefs, boy shorts) are considered final sale and are non-returnable. We encourage customers to carefully select their size when purchasing these items.

Return Process, Shipping, and Costs:

• To initiate a return, please utilize our online Return Portal.

• Securely package your item(s) to prevent damage during transit.

• All returns must include an order packing slip or a return invoice generated from the online Return Portal, clearly indicating the items being returned. Providing incorrect information may lead to processing delays.

• RO LASCELLES LIFE OF OPULENCE does not provide shipping labels for return parcels. Customers are responsible for return shipping costs and may select the carrier of their choice.

• RO LASCELLES LIFE OF OPULENCE is not responsible for return packages lost or stolen in transit. We recommend retaining your proof of postage and/or return tracking number.

Exchange Procedure:

• Exchange Method: All approved returns will be processed as an exchange for size. Cash refunds are not available.

• Inspection Process: All returned items will undergo a thorough inspection by our team. An exchange will not be issued if an item is unsellable or does not meet the eligibility criteria.

• Processing Time: Exchanges are typically processed within 5-7 business days from the receipt of your returned item.

Rights Reserved:

RO LASCELLES LIFE OF OPULENCE reserves the right to define, restrict, decline, or reject exchanges from customers under the following circumstances:

• A pattern of irregular or excessive exchange activity that suggests "wardrobing" (i.e., purchasing items with the intent to wear and return).

• An irregular or excessive history of exchanges involving used, modified, altered, washed, damaged, or incomplete items.

• Suspected fraudulent or criminal behavior.

• Additionally, we reserve the right to deny service (both in-store and online) to any customer or entity for reasons consistent with those stated above.